Adviser, Data and Business Systems at The Commonwealth Secretariat

Details

Adviser, Data and Business Systems Vacancy

Organisation: Commonwealth Secretariat

Position: Adviser, Data and Business Systems

Division: Information and Communications Technology, Data and Analytics (ICTDA)

Grade: G

Reports To: Head of Information and Communications Technology, Data and Analytics (ICTDA)

Closing Date: 24 November 2026 at 17:00 GMT

About the Commonwealth Secretariat

The Commonwealth Secretariat is the principal intergovernmental organisation of the Commonwealth, supporting 56 member countries to advance democracy, good governance, sustainable development, peace, human rights, and prosperity.

The Information and Communications Technology, Data and Analytics (ICTDA) Section serves as a focal point for establishing relevant technology standards and supporting the use of computer technology to enhance staff productivity and improve the quality of the Secretariat’s output.

The Section contributes to the Secretariat’s ICT Strategy through technology selection, systems analysis, software acquisition, and support for the information requirements of programme areas. It also plays an active role in developing staff skills and knowledge in the use of computers and relevant software applications.

Job Summary

The Adviser, Data and Business Systems is responsible for the operational management and technical delivery of the Data and Business Systems function.

The postholder will supervise the Data and Business Systems team, manage operational performance and service delivery, and provide effective second-line support for the Secretariat’s business applications and databases.

The role provides specialist technical leadership in enterprise applications and ERP implementation, including requirements analysis, systems integration, data migration, testing, and transition into operational support.

The Adviser will also manage application lifecycles, support cloud-based business solutions and automation, implement approved data governance standards, strengthen data quality, and support analytics requirements.

Key Responsibilities

1. Team Management and Service Delivery

Supervise the Data and Business Systems team, allocate work, and establish clear delivery expectations.

Monitor operational performance, workload, service quality, and delivery risks.

Develop team capabilities through technical guidance, coaching, knowledge sharing, and performance management.

Provide technical guidance to Service Desk colleagues.

Ensure effective escalation and resolution of business application and database incidents.

2. ERP and Enterprise Systems Delivery

Provide specialist technical support for ERP and enterprise-system implementation.

Translate business requirements into technical specifications.

Support solution design, systems integration, interface development, and configuration.

Plan and coordinate data migration, including mapping, cleansing, validation, reconciliation, and cutover.

Coordinate system, integration, and user acceptance testing.

Support operational transition, technical documentation, knowledge transfer, and post-implementation stabilisation.

3. Data Governance, Quality and Analytics

Implement approved data governance policies, standards, and controls.

Establish data-quality checks to improve accuracy, completeness, consistency, and timeliness.

Maintain data inventories, data dictionaries, and technical metadata.

Prepare and validate data for reporting and analytics.

Provide specialist advice on database design, data management, and analytics requirements.

4. Business Applications and Technical Solutions

Manage business applications throughout their operational lifecycle, including development, configuration, testing, release, support, maintenance, and retirement.

Provide second-line support for enterprise applications, databases, and integrations.

Design, develop, or oversee APIs, microservices, automation, and cloud-based business solutions.

Undertake database administration, performanc