Senior Specialist Investigations

Details

Location: Midrand, ZA. When it comes to putting people first, we're number 1.

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Role Purpose/Business Unit:

To conduct objective, evidence-based investigations into internal and external security incidents affecting Vodacom. The role identifies potential offenders, criminal patterns and control weaknesses, and recommends measures to mitigate risks and prevent future incidents.

Your responsibilities will include:

Internal Investigations

Assess reported incidents and allocated cases to determine the appropriate investigation approach, including investigation, referral or escalation.

Conduct thorough investigations of all allocated cases recorded on the Case Management System in accordance with Vodacom policies, procedures and applicable legislation.

Investigate physical security incidents occurring at Vodacom offices, campuses, warehouses and other facilities.

Gather and evaluate relevant evidence, including CCTV footage, access-control records, asset information, statements and supporting documentation.

Conduct interviews and obtain statements from complainants, witnesses, employees, contractors and other relevant parties.

Identify possible employee, contractor, supplier or third-party involvement in physical security incidents.

Identify control weaknesses and recommend practical measures to prevent similar incidents.

Produce clear, accurate and objective investigation reports in line with business requirements.

Maintain accurate case files and ensure that all investigation records and evidence are stored in accordance with policy, legislation and business procedures.

Liaise professionally with Vodacom employees, business stakeholders, complainants and other relevant parties.

External and BTS Investigations

Conduct thorough investigations into allocated BTS and other external physical security incidents in accordance with Vodacom policies and procedures.

Investigate theft, attempted theft, vandalism, sabotage and damage affecting BTS sites and other network infrastructure.

Investigate incidents involving batteries, generators, fuel, copper and aluminium cables, network equipment and other infrastructure assets.

Conduct site inspections and accurately document incident scenes, damage, access points and available evidence.

Review security reports, alarm information, access records, asset information, vehicle information and other relevant sources.

Identify links between incidents, suspects, vehicles, contractors, locations and methods of operation.

Analyse incidents to identify repeat offenders, crime hotspots, emerging crime patterns and potential criminal syndicates.

Identify security and operational control weaknesses and recommend measures to prevent further incidents.

Produce quality investigation reports that clearly outline the evidence, findings, conclusions and recommendations.

Liaise with Regional Security teams, Network teams, security service providers, external complainants, SAPS and other relevant stakeholders.

Support authorised police operations and assist with criminal investigations involving identified suspects.

Compile evidence packs and provide support during criminal proceedings when required.

Provide Support

Provide guidance to internal and external stakeholders on incident reporting, evidence preservation, case referrals and investigation requirements.

Support Regional Security teams with BTS, infrastruc